Merchant FAQ

Merchant App Privacy Policy:


Marketa Merchant App includes order confirmation and tracking of previous orders. When you use the app, you’ll share some information with us.


Information We Collect:

Order Details. This includes the order number, quantity and amount per transaction. This also includes the customer details such as location and contact details.

Camera and Photos. Scans the QR code to be provided by the customer for easy transaction.

  • 1. How is Marketa different from other Online Marketplaces?

    The best way to answer this question is to try out Marketa.


    But seriously, as a marketplace platform for merchants, we give you the following:

    • ● Website Presence - All Marketa merchants will automatically have their own website under the Marketa (we call this feature: Marketa Address.) Your marketa address will always begin with your Shop Name in front, to show your brand always come first.

    • ● Hyperlocal - Use Marketa Platform to sell online within your neighborhood, within the city, within your province or nationwide. Marketa helps you facilitate orders, collect payment and provides you with a fulfillment platform.

    • ● Inventory and Product Management - We empower you to manage your physical inventory when selling online. We make sure that we have the correct technology algorithm to make your pictures optimize for website and mobile viewing.

    • ● Payment Processing - By selling through Marketa, we incentivize your customers to pay you in advance. We connect to different payment acceptance channels in order to give your customers the convenience of paying online.

    • ● Fraud Protection - We verify all your orders and protect you from fraudulent orders. Just do what you do best, and we do ours.

    • ● Delivery and Logistics - Marketa supports all types of order and fulfillment behavior. Whether your customers wants the good to be delivered to their home, or pick up the item in your store, Marketa will process this type of order. We also allow you to fulfill directly the order using your logistics plus we credit your Marketa wallet for most of the shipping fee (that was charge from the customer).

    • ● Marketa Wallet - a simple stored ledger that accounts every payment of the order you have processed. Marketa wallet assures you that you would be paid always on time and reconciled always up to the last centavo.

    • ● Marketing - we empower you to make you visible in our platform and our social media channels. Most Marketa features, we allow you to generate your presence in our home page. By giving you your own Marketa Address, we also help you simplify how you endorse your online shop through your own social media channels.

    • ● Return, Exchange and Refunds Management - to win back loyal customers, merchants need to perform these essential services. Let Marketa handle this for you.

    Best of all, we are FREE. It’s FREE to List and Free to Join. We only earn when you earn. Try us, you have nothing to lose.


  • 2. Now that I have signed up and have my products up, what’s next:

    There are several things you can do with Marketa, please see below:

    Order Processing

    • a. You will be emailed once there is an order.

    • b. Click on the email to access your merchant portal on Marketa.

    • c. Inside the Merchant Portal, kindly click on the current order, you can choose what Delivery option you would like to do. (i.e. Marketa Delivery, your own Delivery, Customer Meetup, Customer Pick up).

    • d. Products should be shipped out within 24 - 48 hours. For pre-orders or orders needed to be made in advance, this should be indicated in the Product description for knowledge for customer’s knowledge.

    • e. For Marketa Delivery, our logistics personnel/rider will pick up the item from your indicated pick-up point.

    • f. For Merchant Initiated Delivery, Customer Pick up or Meet up, we inform the Marketa buyer of this delivery option and provide them with the Marketa Code.

    • g. For now, we will work with your own packaging materials for delivery.

    • h.You must include your invoice with the products since we will give this to the customer.

    • i. We will deliver the products to the customer.

    • j. For Marketa Delivery, Marketa will credit the payment to your Marketa wallet after 7 days from the date of delivery.

    • k. For Merchant Delivery and Customer Pick up, we will credit the payment 7 days from the date you redeem the Marketa Code.


    Product Boosting

    Product boost is a feature wherein you rank based on real time boosts, meaning your product boost will rank lower once another product is boosted. It’s best to frequently boost your products for go back to your merchant portal to re-boost your product again.

    • a. Login into your Merchant Portal. Click on the product boost.

    • b. Select the Product SKU you want to boost.

    • c. Click on the Boost button.

    • d. Visit the Marketa Home page. Go to the Product Boost corner to see your product being highlighted on top.


    Promote your Marketa Store using Marketa Address

    • a. Your Marketa Address is very valuable. This allows your customer to access and view your product catalogue.

    • b. Your Marketa Address will also provide you with a certain proof that you are a legitimate online seller.

    • c. Promote your Marketa address in all your chat and social media channels.


    Earn Badge Points

    • a. Marketa provides you the capability to better your reputation vs other sellers. If you complete certain activities within Marketa, this will allow you to earn badge points.

    • b. Badge points improve your reputation badge inside Marketa’s ecosystem.

    • c. To earn badge points, below are some activities that you can do:

      • - Ask your customers to rate you – It’s always good to get feedback from your customer. Kindly encourage them to rate your service. If you increase your rank, the higher the chance you can increase your sales.

      • - Submit completed docs and undergo Marketa Merchant Training – This type of activities will give you points that will increase your badge.


  • 3.How can I get help in managing my store?

    We are working hard to make the platform as easy to use as possible. The best is visit us in our office and sign up for Marketa University to learn more. If this is not possible, a skype or viber call to one of our associate will be best.

    We are also developing our merchant handbook and quick videos that you may refer to. You may always reach us as well at support@marketa.ph.


  • 4.How much to join?

    • ● It is free to join and free to list.

    • ● We will only charge a marketplace fee for every successful sale. Transaction fees will also be charged and these are paid directly to the payment gateways.

    • ● Below is a summary of the fees per category

      Parent Category Sub Category Marketplace Fee Transaction Fee Total
      Food Bakery 5% 5% 10%
      Dairy 5% 5% 10%
      Frozen Food 7% 5% 12%
      Quick Eats 5% 5% 10%
      Organic & Vegan 7% 5% 12%
      Pantry 5% 5% 10%
      Snacks 5% 5% 10%
      Sweets 5% 5% 10%
      Beverages Juices and Iced Tea 5% 5% 10%
      Coffee 5% 5% 10%
      Tea 5% 5% 10%
      Chocolate 5% 5% 10%
      Carbonated Drinks 5% 5% 10%
      Alcoholic Beverages 7% 5% 12%
      Healthy Drinks 7% 5% 12%
      Beauty & Wellness Skin Care 10% 5% 15%
      Cosmetics 10% 5% 15%
      Personal Care 12% 5% 17%
      Hair Care 10% 5% 15%
      Nail Care 10% 5% 15%
      Men's Grooming 10% 5% 15%
      Tools 10% 5% 15%
      Supplements 10% 5% 15%
      Home and Kitchen Living 10% 5% 15%
      Bed and Bath 10% 5% 15%
      Decor 10% 5% 15%
      Lighting 10% 5% 15%
      Kitchen 10% 5% 15%
      Household Care 10% 5% 15%
      Garden 10% 5% 15%
      Appliances 2% 5% 7%
      Furniture 10% 5% 15%
      Extended Warranty 15% 5% 20%
      Fashion Men's Fashion 10% 5% 15%
      Women's Fashion 10% 5% 15%
      Shoes and Bags 10% 5% 15%
      Fashion Accessories 10% 5% 15%
      Tech Mobile 1% 5% 6%
      Computers & Tablets 1% 5% 6%
      Camera 1% 5% 6%
      Audio 1% 5% 6%
      Gaming & Wearables 7% 5% 12%
      Electronic Accessories 5% 5% 10%
      Computer Hardware 1% 5% 6%
      Consumables 1% 5% 6%
      Office Equipment 5% 5% 10%
      Art and Design Music 6% 5% 11%
      Art 8% 5% 13%
      Crafts & DIY 8% 5% 13%
      Antiques 8% 5% 13%
      Mom and Kids Infant/Toddler 10% 5% 15%
      Kids 10% 5% 15%
      Mom 10% 5% 15%
      Sports & Outdoors Fitness 10% 5% 15%
      Sports 7% 5% 12%
      Outdoors 7% 5% 12%
      Travel & Leisure 7% 5% 12%
      Automotive Tools, Parts and Supplies Auto Supplies 7% 5% 12%
      Auto Parts 7% 5% 12%
      Racing Equipments 7% 5% 12%
      Car Electronics and Accessories Car Audio 4% 5% 9%
      Accessories 4% 5% 9%
      Promotional and Giveaway Items Giveaway 7% 5% 12%
      Promotional Materials 7% 5% 12%
      Industrial and Business Supplies Safety Gear 3% 5% 8%
      Testing and Measurement Products 3% 5% 8%
      Rental and Services Indoor Equipment 7% 5% 12%
      Outdoor Equipment 7% 5% 12%
      Wedding 7% 5% 12%
      Costume Rental 7% 5% 12%
      Costume Maker 7% 5% 12%
      bridal and Gown Rental 7% 5% 12%
      Hair Salon Services 7% 5% 12%
      SPA Treatment 7% 5% 12%
      Party Planning Services 5% 5% 10%
      Mascot 7% 5% 10%
      Baloon 7% 5% 10%
      Catering Packages 5% 5% 10%
      Chairs and Tables Purchase/ Rentals 7% 5% 12%
      Home Improvement Equipment Tools & Supplies Locks 5% 5% 10%
      Power Tools 5% 5% 10%
      Miscellaneous Dancing Supplies 5% 5% 10%
      Toys and Games Party Favors 10% 5% 15%
      Board Games 10% 5% 15%
      Electric Toys 6% 5% 11%
      Dolls or Dollhouses 10% 5% 15%
      Stuff Toys 10% 5% 15%
      Game Paraphernalia 10% 5% 15%
      Reading Merchandise Fiction and Non-Fiction Books 10% 5% 15%
      Religion and Spirituality Books 10% 5% 15%
      Magazines 6% 5% 11%
      Education and Professionals 10% 5% 15%
      Manuals 10% 5% 15%
      Self Help Books 10% 5% 15%
      Hobbies and Interests 10% 5% 15%
      Bulk 1% 5% 6%

  • 5. Who will handle logistics?

    Marketa allows you to choose how you want the items to be delivered. Please see choices below:

    • ● Marketa Delivery - ● Marketa or its logistics partner (i.e. Grab, Lalamove) takes care of logistics and shipping. We pick up the packed goods from your pickup point and deliver them to you.i

    • ● Customer Pickups - This means you will instruct your customer to pick up an item in your Merchant Store.

    • ● Merchant Delivery - This means you will use your own logistics to deliver the goods to your customer.

  • 6. You must include your invoice with the products since we will give this to the customer.

    Sure, please see below:

    Type of Delivery Coverage Location Requirement Shipping Charge Treatment Delivery
    Marketa Delivery Nationwide Merchant pickup point should be in Metro Manila. Shipping Fee is credited to Marketa. Once Buyer has received the goods, order is tagged as delivered.
    Customer Pick Up Dependent on Merchant Disclosure Merchant should setup up at least 1 Pick up Location in their Merchant Portal. No Shipping Charge. Merchant is required to obtain the Marketa Code from the Buyer to tag the order as delivered.
    Merchant Delivery Dependent on Merchant Disclosure No requirement. 80% of the Shipping Fee will be credited to the Merchant’s Marketa Wallet. Merchant is required to obtain the Marketa Code from the Buyer to tag the order as delivered.

  • 7. What is Marketa Code?

    • a. Marketa Code is a secure payment token issued by Marketa to the buyer, when you choose the following delivery options:

      • - Merchant-initiated delivery
      • - Customer Pick Up
    • b. It is part of Marketa’s escrow service. Once you have delivered the goods, kindly make sure you obtain the code from the buyer.

    • c. To redeem the Marketa Code, kindly login into your Merchant Portal, and go to Order Management. You can also redeem the

    • d. Kindly key in the Marketa Code inside the redemption box, to process the correct order.

    • e. If the code is successfully redeemed, your order status will be updated to “Delivered”.


  • 8. How do I redeem the Marketa Code?

    • a. Please click this video link _____ to know how to redeem Marketa Code.


  • 9. Can I handle my own shipping?

    Yes, you can now use your own logistics or logistics partners.


  • 10. If we use Marketa Delivery, can you ship big items?

    • ● Yes, but we apply a standard weight limit of not exceeding 30 kgs.

    • ● The delivery is also subject to rules and regulation of our logistics partners.

    • ● For Marketa Delivery, as part of our onboarding process, you should be able to upload your product catalogue pic and complete the product attributes page. Kindly indicate the Length x Width x Height (in cm terms) and Weight (in KG) of your product.

    • ● If you item weigh less than a 1 KG, you can put in decimal value equivalent. For example, if your item weights 500 grams, you can put 0.5 Kg.

    • ● For merchants who opt to use their own logistics, they may refrain from shipping big items and require customers to pick up the goods in their own pickup locations.


  • 11. How should I package my items for shipping?

    Make sure that items are packaged and ready to be delivered when the rider picks it up. Below is a guide on proper packaging.

    • ● Use eco-friendly plastic and paper materials in your packaging.

    • ● For liquids, make sure to tape the caps and lids to avoid spillage. Then put these in brown craft paper bags before plastic packaging to ensure that craft bag will absorb spillage, if any.

    • ● For items packaged in glass bottles, make sure to use AT LEAST two (2) layers of bubble wrap to avoid breakage in transit. Please also request from us a FRAGILE label for proper handling.


  • 12. For shipping, what is the basis of charges?

    Shipping fee is derived from the following factors:

    • • We based it on the total volumetric weight of the products in the order basket.

    • • Type of Merchant and the goods they are selling: perishable and non-perishable goods.

    • • Your pick up location and Marketa buyer’s delivery location

    • • Optional (Logistics partner available at the time of checkout).


  • 13. What are the payment methods I can accept from my customers?

    • ● Marketa Credits (via the Marketa Wallet)
    • ● Paypal
    • ● Over the counter payments via 7-Eleven (over 2000 branches nationwide)
    • ● Over the counter payments via Mlhullier (over 2000 branches nationwide)
    • ● Over the counter payments via Ecpay (over 8000 partner brances nationwide)
    • ● BDO Online Banking (Online Bills Payment via PayExpress Biller)
    • ● Bancnet ATM Cards
    • ● Gcash
    • ● Mlhullier
    • ● Dragonpay
    • ● Credit card (Soon)

  • 14. What's the turn-around time for me to process my orders?

    As a merchant, we highly encourage you to process the order at the soonest possible time (otherwise the customer may cancel the order). To give a time indication, we encourage that orders are processed within 24 hours and picked up within 48 hours.


  • 15. Will I be giving you an inventory of products or will they be picked up from my location on a per-order basis?

    You will have full control of your inventory and orders will be picked up from your location (for Marketa Delivery) on a per order basis. If you choose to fulfill the goods, ensure that items are available based on the quantity on your Marketa Store.


  • 16.Who will upload my products to Marketa and manage my content?

    • ● Once you sign up and gain access to the merchant portal, you will have the capability to upload your products and manage the content.
    • ● Marketa also can assist you if you need to do product shoots for collections.

  • 17. How will I get paid?

    All orders that are tagged as delivered will be earmarked for settlement after 7 working days. Those orders that are credited in your Marketa Wallet will be tagged as “completed”. You can then request a withdrawal of funds from your Marketa Wallet to your enrolled bank account.

    We will remit to you the total purchase amount net of the marketplace fee, transaction fee and withholding tax. You are responsible for remitting your own taxes (VAT, withholding tax, etc).


  • 18. What is Marketa Wallet?

    The Marketa wallet is an online electronic wallet where your earnings are reflected (net of the marketplace fee, transaction fee and withholding tax). You can then request withdrawal of funds from your Marketa wallet to your enrolled bank account.


  • 19. Is there a fee for transferring funds from my Marketa wallet to my bank account?

    There is a Php100 settlement fee charged by the bank per transfer. However, you can let your order payments accumulate in your e-wallet and withdraw anytime you like.


  • 20. My business is a non-VAT sole proprietorship. How is this treated?

    If you are a non-VAT sole proprietorship, please provide proper documentation as proof so we can treat you accordingly.

    We will list your prices as the total selling price. We will not collect any VAT related to your sales with the exception of our Marketplace Fee and Transaction Fees as well as VAT and Withholding Tax related to our Marketplace Fee.


  • 21.For Marketa Delivery, will the receipts come from me or will you be issuing your own on the merchant’s behalf?

    When the Marketa Delivery Personnel picks up the item, you only need to issue the following:

    • ● Delivery Receipt addressed to “Marketa”
    • ● Sales Invoice reflecting the selling or discounted price (as indicated in the product catalogue during the time of sale) addressed to the “Customer”.

  • 22. Who will facilitate any disputes between buyers and sellers?

    Marketa will facilitate disputes. Depending on the nature of the dispute, we may coordinate the necessary resolution of dispute to the appropriate party for further resolution.


  • 23. I am not yet registered as a business. Can I join?

    Yes we support individual sellers. Kindly contact merchants@marketa.ph merchants@marketa.ph for more information.


  • 24. What categories or products does Marketa have?

      Parent Category Sub Category
      Food Bakery
      Dairy
      Frozen Food
      Quick Eats
      Organic & Vegan
      Pantry
      Snacks
      Sweets
      Beverages Juices and Iced Tea
      Coffee
      Tea
      Chocolate
      Carbonated Drinks
      Alcoholic Beverages
      Healthy Drinks
      Beauty & Wellness Skin Care
      Cosmetics
      Personal Care
      Hair Care
      Nail Care
      Men's Grooming
      Tools
      Supplements
      Home and Kitchen Living
      Bed and Bath
      Decor
      Lighting
      Kitchen
      Household Care
      Garden
      Appliances
      Furniture
      Extended Warranty
      Fashion Men's Fashion
      Women's Fashion
      Shoes and Bags
      Fashion Accessories
      Tech Mobile
      Computers & Tablets
      Camera
      Audio
      Gaming & Wearables
      Electronic Accessories
      Computer Hardware
      Consumables
      Office Equipment
      Art and Design
      Art
      Crafts & DIY
      Antiques
      Mom and Kids
      Kids
      Mom
      Sports & Outdoors Fitness
      Sports
      Outdoors
      Travel & Leisure
      Automotive Tools, Parts and Supplies Auto Supplies
      Auto Parts
      Racing Equipments
      Car Electronics and Accessories Car Audio
      Accessories
      Promotional and Giveaway Items Giveaway
      Promotional Materials
      Industrial and Business Supplies Safety Gear
      Testing and Measurement Products
      Rental and Services Indoor Equipment
      Outdoor Equipment
      Wedding
      Costume Rental
      Costume Maker
      bridal and Gown Rental
      Hair Salon Services
      SPA Treatment
      Party Planning Services
      Mascot
      Baloon
      Catering Packages
      Chairs and Tables Purchase/ Rentals
      Home Improvement Equipment Tools & Supplies Locks
      Power Tools
      Miscellaneous Dancing Supplies
      Toys and Games Party Favors
      Board Games
      Electric Toys
      Dolls or Dollhouses
      Stuff Toys
      Game Paraphernalia
      Reading Merchandise Fiction and Non-Fiction Books
      Religion and Spirituality Books
      Magazines
      Education and Professionals
      Manuals
      Self Help Books
      Hobbies and Interests
      Bulk

  • 25. How should I price my products?

    We want Marketa to be as inclusive as possible by giving our customers the best value for money, so please price your products affordably.

    More so, we highly encourage that you create product sku that has a minimum order quantity and provide discount. This can greatly increase your sales and provide unparalleled value to Marketa buyer.


  • 26. How does Marketa perform its marketing?

    • ● We are actively marketing the site on various online and social media channels such as Facebook, Instagram, Twitter and Google.
    • ● We are working with various partners to run online and offline events to promote Marketa and our merchants.
    • ● We have corporate partners and tie-up that directs shopping purchase and queries into Marketa. We then fulfill these products on behalf of our corporate partners.

  • 27. When posting photos, what size should they be?

    We ask that you upload photos 1000 pixels or larger in size (height or width) with a minimum resolution of 72 pixels per inch.


  • 28. Who will take care of providing photos? Will you shoot my products?

    You are responsible for providing your product photos. We encourage you to have great photos to ensure that your products are attractive to your customers.

    We will take photos for merchants under collections that we put together. We can give you copies of these photos so that you may use them for your social media sites.


  • 29. What is Marketa Ratings (Grado)?

    Marketa Grado is a ratings and review system that empowers buyers to provide feedback from their shopping experience with Marketa’s merchants. Marketa Grado ensures that its merchant community is driven to get satisfaction and delight to Marketa buyers to be able to create trust and habit.


  • 30. What are the Marketa Grado Mechanics?

    There will be 3 factors for Marketa Seller Grado: a. Product Quality, b. Delivery time c. Value for money.

    Please see below detailed description

    • ● Product Quality (Kaledad): if the product that the buyer have received was as described as what the merchant has provided in the Product description.
    • ● Delivery Time (Bilis): if the buyer received the order in a timely manner or was within the delivery expectation.
    • ● Value for Money (Sulit): the products that the merchant is selling is perceived by the buyer that has value for money.

    The buyer can also put a personal merchant review (maximum of 1000 characters) after they have rated the merchant.

    The customer will rate each factor with either Good (+1 Point), Neutral (0 Point), Bad (-1) Point.

    The maximum number of points a merchant can accumulate per customer order is 3 points. (This is where the customer rates the merchant good on all 3 factors). The points will be summed before it will be added merchant's badge.

    It is possible for the seller to have their points reduced (even have negative points) especially if the customer always gives the merchant bad ratings.

    Merchant points will accumulate and a corresponding badge level will be given to the merchant. Below are the badge ranking or level:

    • - Silver Coin (1 – 1,000 points)
    • - Gold Coin (1,001 – 10,000)
    • - Platinum Coin (10,001-50,000)
    • - Silver Star (50,001-100,000)
    • - Gold Star (100,001-300,000)
    • - Diamond (300,001 and above)

    It is possible for a customer to lower its merchant's badge (through point reduction), if the merchant always gets a BAD rating.


  • 31. Store Closure Policy

    Marketa reserves the right to temporarily or permanently close the store of the merchant in any of the following circumstances:

    Cause

    Action

    Merchant has not responded to any Marketa calls or follow up.

    Temporary Closure

    Merchant that has not performed Order confirmation for 3 or more transactions within the allowed time (48 hours)

    Temporary Closure

    Merchants that has not been following Marketa Rules and Regulations as written on the Merchant Conforme or was sent via email in a form of notice.

    Temporary Closure

    Merchant that has been found to be selling products that are in the prohibitive products list.

    Permanent Closure

    Merchant has not responded to any Marketa calls or follow up for more than 1 month.

    Permanent Closure

    Merchant that may have been found to have conducted illicit behavior with Marketa Personnel or staff.

    Permanent Closure

    Any Store that has been tagged for Temporarily closure, but has not expressed intention to open its store, 90 days from the date of temporary closure.

    Permanent Closure

     

    Accounts that has been temporarily be closed can be reopened by any of the following:

    • Writing a commitment letter of compliance to Marketa.
    • Providing a valid reason or proof that it has not willfully or intentionally circumvent Marketa Rules and Policies.

     

    32 .Store Penalties Policies

    To cultivate uniformity and compliance to Marketa Rules and Regulations, Marketa reserves the right to charge the following penalty fees to the Merchant for any of the following issues:

     

    Penalty

    Description

    Fee

    Trip Ticket

    Failure of the merchant to handout items to the delivery rider at the time of pickup.

    Php 180.00

    Return To Sender

    Items that was not accepted by the buyer due to the fault of the merchant. (I.e. Not as described, Incomplete Order)

    Php 180.00 for Metro Manila

    Php 180.00 plus shipping fee for outside MM

    Order Cancellation due to no stock

    Order was cancelled by the merchant due to no stock.

    • First Warning – No fee
    • Succeeding Order: Php 100.00 per transaction.
  •  

    About Us


    Welcome to Marketa Philippines, the country’s first lifestyle managed marketplace platform!  Here in Marketa, we championed local micro, small and medium enterprises to build their online brand.  We strive to create a worry free, secure and convenient shopping experience for buyers and provide the best-selling experience for merchants.


    For our merchants, our vision is to have small and medium sized businesses grow and scale by embracing ecommerce opportunity. We are committed to increase our merchants’ reach and revenue, beyond its physical stores, beyond the events and bazaars that you currently join and even beyond your home-based operations through E-commerce.


    For buyers, it’s all about doing everything we can to give you a Safe and Secure online shopping experience at Marketa.


    Marketa is made for you so please feel free to reach out to us. We value your feedback and we will work towards improving Marketa to best serve our customers.